VPN Defendr+

Support

Something not working? Start here.

Most questions we get are about billing or a tunnel that won't come up. Both are below with the actual steps. If none of it applies, write to us — a person reads every message.

Write to us

Support email

[email protected]

We reply within two business days. To get a useful answer on the first exchange, tell us your iPhone model, your iOS version, the server location you tried, and what you saw on screen.

We can't look up your Apple purchases — Apple doesn't share that with developers. If your question is about a charge, the refund section below points you to the right place.

The tunnel won't connect

Work through these in order. In our experience one of the first three fixes it.

  1. Allow the VPN configuration. The first time you connect, iOS shows a system prompt asking to add a VPN configuration. If you dismissed it, the tunnel can't be created. Delete the app, reinstall it, and accept the prompt.
  2. Check for a second VPN. iOS runs one VPN at a time. Open Settings → General → VPN & Device Management and turn off any other VPN profile.
  3. Try a different location. A single server can be busy or unreachable from your network. Pick another country and connect again.
  4. Switch networks. Some corporate, school and hotel networks block VPN protocols outright. Test on mobile data to find out whether the network is the cause.
  5. Restart the device. A stale network extension is cleared by a reboot more reliably than by force-quitting the app.

Still stuck after all five? Send us the location you tried plus your iOS version and we'll check the server from our side.

Cancel a subscription

Subscriptions are billed by Apple, so they're cancelled in iOS settings rather than in the app. We have no way to cancel one for you.

  1. Open Settings on your iPhone.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Select VPN Defendr+.
  5. Tap Cancel Subscription and confirm.

Cancelling stops future charges. It is not a refund, and it does not end the period you've already paid for — the app keeps working until that period runs out.

To avoid the next charge, cancel at least 24 hours before the current period ends. Deleting the app does not cancel anything.

Request a refund

All payments go to Apple, and only Apple can issue a refund. We can't process one, reverse a charge, or see your receipt.

  1. Go to reportaproblem.apple.com and sign in with your Apple Account.
  2. Find the VPN Defendr+ charge in the list.
  3. Choose Request a refund, pick a reason, and submit.

Apple decides these case by case, normally within a few days. If you tell us you've filed a request and the charge was our fault — a plan that didn't activate, a trial that billed early — we'll confirm the facts to Apple in writing if they ask us.

Restore a purchase on a new device

Because there's no account, your subscription travels with your Apple Account rather than with a login. On the new iPhone, sign in with the same Apple Account you bought with, install the app, and tap Restore Purchases on the subscription screen.

If nothing restores, the usual cause is a different Apple Account — a family member's, or a second personal one. Check which account is signed in under Settings → your name.

Your data

VPN Defendr+ has no accounts and no registration, so there is no profile anywhere to delete. The app does send us anonymised technical data — crash reports, connection timings, counts of which screens are used, and the Apple receipt that confirms your subscription is active — but none of it is linked to your identity and none of it is shared with anyone. What the app keeps on your iPhone is removed the moment you delete the app. The full picture is in the Privacy Policy.

To ask for a copy of what we hold, or to have it erased, email [email protected] with the subject Data request. We'll confirm receipt and respond within 30 days, as required under the GDPR. Details of those rights are in the Privacy Policy.

Company details

SEAN OOD
Tsar Ivan Shishman str.
Bl. No 33, entr. A, fl. 7, apt. 43
Dupnitsa, Dupnitsa 2600
Bulgaria
Tel. 1-814-7071227
Email [email protected]